Sue Henry
 
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Webster's Blog




Everybody Wants a Job But...



Hello, Geisinger Choice? I got a notice in the mail today, says THIS IS NOT A BILL, but it goes on to say that...what's that? Oh, okay.

Hello? Yes, I got a notice in the mail today, says THIS IS NOT A BILL, but it goes on to say that...oh, you're not? Yes, please. Thank you.

Yes, hello. I received a notice in the mail today, says THIS IS NOT A BILL, but it goes on to say that 100% of the blood test I had done at Viewmont Labs was not paid because my coverage has expired.

Yes. I'll hold.

Hello? Hi. I received a notice in the mail today, says THIS IS NOT A BILL, but it goes on to say that 100% of the blood test I had done at Viewmont Labs was not paid because my coverage has expired.

Now a few months back I dropped MY insurance where I work and went on my wife's plan where she works which is ALSO Geisinger Choice. When I went to my doctors office AND when I went to the lab they made a copy of my new card but I can see on your notice that the numbers don't match.

Oh, those numbers are transferred electronically? Mmm-hmm.

Electronically seems foolproof so I wonder why would the old number be transferred electronically instead of the new number which both offices made copies of?

Oh, you don't? Well I don't either. That's why I'm calling. So, can you rectify the problem?

Oh, you can't. Mmm.

Oh, I have to call the lab myself. Great. Okay, sure, oh, you can give me the number? Excellent. Sure, I'll hold
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Yes, I'm still here. Okay.
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Hello? Yes. Okay, yes I'm ready.

Okay, got it. Thank you.

(CLICK) (DIAL)

Hello, Viewmont Labs, I received a notice from.....what? Viewmont. Labs.

It isn't?

Sorry. Wrong number.
 

My father always says 'Everybody wants a job but nobody wants to work.'



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04/24/2013 5:41PM
Everybody Wants a Job But...
Please Enter Your Comments Below
05/14/2013 11:43AM
Karen
feeling your pain John. I canceled our express scripts because A. whenever I called I got a different answer to the same question B. They told me if I cancel express scripts I am cancelling my BC/BS policy. C. They told me I haven't been insured since last year. I finally talked with a guy who said that I can opt out of this program and boy I did in a heartbeat. They are the screwiest company to deal with. I wanted to support a local pharmacy and keep my bucks in bucktown. Good luck with your not a bill.
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